Earned, not hard-coded

ROI dashboard

Every number is computed by replaying 20 seeded support tickets through the live agent. Change the policies, catalog, or ticket set and the numbers move.

View JSON

Deflection rate

80%

16 of 20 auto-resolved

Tickets handled

replayed through the agent

Handle-time saved

1.9h

7 min baseline / ticket

Escalation rate

20%

4 to a human

Monthly savings

$7,840

at 3,000 tickets/mo · $28/agent-hr

Resolution mix

80%

resolved

Auto-resolved 16

Escalated 4

Tickets by intent

order status 3

refund 8

general 9

How the savings are computed

Baseline / ticket

7 min

Auto-resolved

16 tickets

Time saved (sample)

112 min

Cost saved (sample)

$52.27

16 auto-resolved × 7 min = 112 min saved, valued at $28/hr → projected to $7,840/mo at 3,000 tickets/month.

Per-ticket outcomes

Each seeded ticket replayed through the live agent.

ID	Channel	Intent	Outcome	Conf.	Message
T-001	email	order status	auto	0.95	Where is my order? Can I get a tracking number?
T-002	chat	refund	auto	0.33	What is your return policy for unused items?
T-003	chat	general	auto	0.28	How long does standard shipping take and is it free?
T-004	email	refund	auto	0.90	I'd like to return my tent, it's unused with tags. How do I start a refund?
T-005	chat	general	auto	0.37	Do you have an ultralight tent for two people, and how much does it weigh?
T-006	email	refund	auto	0.90	I want to return the water filters I bought, please refund me.
T-007	chat	general	auto	0.60	Is the women's rain jacket in stock?
T-008	email	order status	auto	0.95	What's the status of my sleeping bag order?
T-009	chat	refund	auto	0.53	What warranty comes with the backpacking pack?
T-010	email	refund	escalated	0.40	My hiking boots arrived with a split sole after one wear, this looks like a defect. What can you do?
T-011	chat	general	auto	0.53	Can I get a 2-day expedited shipping price?
T-012	email	order status	auto	0.95	Did my backpack order get cancelled? I don't see a charge.
T-013	chat	general	auto	0.39	Do you price match if I find the headlamp cheaper somewhere else?
T-014	email	refund	escalated	0.40	The tent pole snapped on its first trip and I think it's defective. I have a photo. Can I claim warranty?
T-015	chat	general	auto	0.68	What's the R-value of your insulated sleeping pad?
T-016	email	refund	auto	0.90	I changed my mind about the boots and want to return them, they've been worn on three hikes.
T-017	chat	general	escalated	0.00	I demand to speak to a manager right now, this is unacceptable and I want compensation for my ruined vacation.
T-018	email	general	escalated	0.00	I think I was double charged and my bank shows two pending amounts, please investigate my account.
T-019	chat	general	auto	0.62	Does the canister stove come with a fuel canister?
T-020	email	refund	auto	0.90	Can I return these water filters? I opened one and used the mouthpiece.